Howe ISD

"Educating the Hope of Tomorrow"

Frequently Asked Questions

Login and Password

How do I log in for the first time to Outlook Live@edu?

1. To access your Live@edu account, go to https://www.outlook.com.

2.Enter your Username and password and click Sign In. Note: Enter your User name with the @visd.net if you are a staff member and @student.visd.net if you are a student.

3.Next, you will be asked to select your language and time zone. You may also be asked to enter your year of birth and country. Note: The year of birth is required to enable some live@edu feature sets.

4.Once, you enter the language and time,zone, you will be presented your Live@edu inbox.

What is my User ID/Password?

Your User ID is your email address. The password is the same password you use for the network username. If you have forgotten either of these or need to reset your password, contact the Department of Technology.

NOTE: If you are a student, your username is your first intial plus last intial and student number. Eg. John Doe with a student number of 11111 can login as jd1111@student.visd.net. When you send email from your Outlook Live@edu account, the email address will indicate jd1111@student.visd.net .

If you are a staff member, your username is your First name plus Last name. Eg. John Doe can login as john.doe@visd.net. When you send email from your Outlook Live@edu account, the email address will indicate john.doe@visd.net .

If you are locked out of Outlook Live@edu because of multiple attempts to login with an incorrect password (this is a security feature), just wait for half an hour and try back. Alternatively, you can reset your network password.

What is a strong password?

Your password must be at least 8 characters in length, not include any part of your name or username, and contain at least 3 of the following:

 

  • Digits
  • Special Characters
  • Upper Case Letters
  • Lower Case Letters

The best passwords are derivations of phrases rather than simply words. For example, pick a phrase that is easy for you to remember, use the first letter or more of each word of the phrase, and then modify those to use numbers and special characters as well. For example, suppose your phrase is "Is it Friday yet?" you could create a password such as !z!tFr1y@? (Please do not use this example as your password.)

How often do I have to change my password?

Important note: Anytime a user resets his/her password Microsoft sends an email to the account. The time stamp used inside the email sent is Pacific Time, while the time stamp of the email itself is Eastern Time.

If I reset my password directly on Outlook Live@edu, will my password be reset for all other applications?

No, if you reset your password directly on the Outlook Live@edu site, then that password will be only for Outlook Live@edu. That password will only work for a couple of hours. You must reset your password through a District computer while logged onto the local domain. You may do this by pressing the Ctrl-Alt-Delete keys all at the same time and choosing change password once you are logged into the computer.

I can't login to Outlook Live@edu; what should I try?

Please check the following.
  • Make sure you are logging in with your email address username@visd.net, not just username.
  • Try completely closing your browser. Open a new browser session and log back into Outlook Live@edu. If you have a Hotmail or other service linked with Microsoft, your browser may still be logged into that account. A new browser session should correct this issue.
  • If you are still having problems, please contact the Technology Services Help Desk at http://edu.howeisd.net.

Account Information

How do I change the name displayed for my account?

The system is currently displaying your information as it is in the current Pentamation System. All systems are syncronized to that system and special name configurations is not available as of this time. While we hope to address this issue in the future we can only customize your email address as of this time. Email address customization may be requested by submitting a work order to the Department of Technology. Note: Student emails cannot be customized.

What is my Outlook Live@edu address?

Your Outlook Live@edu address will be: lastname.firstname@howeisd.net NOTE: If you are a student, your address will be lastname.firstname@howeisd.org.

What are the limits on my Outlook Live@edu account?

Your Outlook Live@edu mailbox is limited to 10 GB; once you have used 9 GB, you will begin receiving warnings that your mailbox is reaching capacity. The Skydrive is limited to 25 GB.
Outlook Live@edu email does limit the total number of recipients that you can mail in one day to 250 recipients per day and the total number of messages that can be sent per minute to 30 messages per minute.

Please click here for more information regarding the limits on your Outlook Live@edu account.

Where can I find help for Outlook Live@edu?

Microsoft provides help and instructions at http://help.outlook.com.

If you experience any problems with your Outlook Live@edu account, contact the Department of Technology Help Desk at (361) 788-9257.

Must I provide my year of birth to access the optional features such as the SkyDrive or the social network?

Microsoft requires the year of birth to access some optional features. Not providing your correct year of birth may prevent access to these features. Year of birth is used for no other purpose than to provide access to these features.

I'm trying to send an email and get an error message that I have too many recipients?

You are only allowed 250 email recipients to whom you can send messages each day, and only 100 recipients per message.  If you are emailing a group of recipients on a regular basis, please create a distribution list for that group.  By using a distribution list, that list counts as only a single recipient.

 

For more information regarding the limits on your Outlook Live@edu email please click here.

I'm trying to send an email and get an error message that I can no longer send?

There is a daily limit of 250 total recipients to whom you can email.  If you have not already emailed 250 recipients, then it is possible that someone else has obtained your username and password and is using your account to spam others.  Perhaps you responded to a phishing email recently.  Please change your password via VIP to ensure that no one else can use your account in the future.  Unfortunately, you may have to wait until tomorrow to send your email message.

 

For more information regarding the limits on your Outlook Live@edu email please click here

 

Howe ISD Email

What is the Live@Edu E-mail System?

Outlook Live@edu is hosted by Microsoft and includes optional features, such as a 25 GB SkyDrive, Office Live, and a social network. Please note that the optional features are not supported by University Technology Services.


Please use Live@edu Responsibly! Refer to the Student Guidelines for Responsible Computing and comply with these guidelines at all times.

What happens to my Outlook Live@edu account when I graduate or am no longer associated with the District?

Your account will be disabled after you are no longer active with the District as a student or staff member. For staff members this is generally after they have been issued their final pay. Students is once they have withdrawn from classes or their last class is taken, which ever occurs first.

Will faculty and staff email move to Live@edu as well?

Yes, all mail sent to the .com address will be automatically forwarded to your new account. Email that resided on the old system will not be moved, however you will have access to that system through August, 2012. We recommend that during that year you move messages of great importance to your My Documents folder on your computer or forward them to your new system.

Email Setup

How do I forward my Outlook Live@edu email to another email account?

Click here for step-by-step instructions and screen shots from HISD Technology.

How do I configure Entourage for Outlook Live @edu?

Please refer to the instructions from Microsoft by clicking here.

How do I configure Outlook 2007 as a secure IMAP client for Outlook Live@edu?

Please refer to the instructions from Microsoft by clicking here

How do I configure Outlook Express for Outlook Live@edu?

Please refer to the instructions from Microsoft by clicking here

How do I configure Windows Mail for Outlook Live@edu?

Please click here for instructions provided by Microsoft.

How do I configure MacMail for Outlook Live@edu?

Please refer to the instructions from Microsoft by clicking here

How do I configure Outlook as a native client for Outlook Live@edu?

Please click here for instructions provided by Microsoft.

Spam Management

Can I turn off spam management?

The spam messages that are evaluated at the gateway to have a spam confidence level (SCL) of 7 or more are automatically deleted at the gateway and not delivered to your Inbox. You can ensure that all remaining messages are delivered to your inbox by disabling Junk Box handling for your account.

To configure your spam management options, login to your email , select the options link at the upper right-hand corner of the page, then select ?Junk E-Mail? from the menu in the left-hand column.

How can I stop spam messages from collecting in my Inbox?

Outlook Live@edu offers you several approaches to prevent spam messages from collecting in your inbox:

 

  • By default, your Outlook Live@edu mailbox already has junk email filtering enabled. Any email that is evaluated with a spam confidence level (SCL) of 4 to 6 will be delivered directly to your Junk Box.
  • You can block specific senders by including their email address in your Blocked Senders list. You may block entire groups of senders by specifying a particular email domain.
  • You can maintain a list of Safe Senders; you may specify individual email addresses or entire domains. You may opt to include all your contacts as Safe Senders. You also have the option of receiving email only from those on your Safe Senders list.

To configure your spam management options, login to your Outlook Live@edu account, select the options link at the upper right-hand corner of the page, then select ?Junk E-Mail? from the menu in the left-hand column.
Please click here for more information regarding spam management with Outlook Live@edu.

Mobile Phones

How do I set up IMAP email on a BlackBerry?

Click here for the BlackBerry Curve.

Click here for the BlackBerry Pearl.

Click here for the BlackBerry Storm

How do I receive text alerts from my calendar on my mobile phone?

Please refer to the instructions by clicking here.

How do I setup my Exchange ActiveSync for Outlook Live in Windows Mobile?

Click here for instructions provided by Microsoft.

How do I configure my iPhone to sync to Outlook Live@edu?

Click here for instructions provided by Microsoft.

Live@edu Features

What internet browsers work with Outlook Live@edu?

Outlook Live@edu has been tested with Internet Explorer 7, 8, Safari, and Firefox. Please click here for information on which specific features may not be available with non-IE browsers.

Please note: Please enable pop-ups on your browser to use the full features set of the Outlook web application. If you prefer not to allow pop-ups, you may use the light version of the Outlook web application. Please click here for more information.

Where can I find out more on Outlook Web App?

Click here for tips on how to use Outlook Web App.

Just getting started? click here for videos on Learning the basics, Creating custom calendars and how to maximize your use as teachers.

Where can I find out more on Windows Live SkyDrive?

Click here for more information about Windows Live SkyDrive. You can also click here for more useful tips and tricks.

Where can I find out more on on Windows Live Photos?

Click here for more information about Windows Live Photos.

What type of file attachments are allowed?

.rpmsg., xlsx., xlsm, .xlsb, .tiff, .pptx,.pptm, .ppsx, .ppsm, .docx, .docm, .zip, .xls, .wmv, .wma, .wav, .vsd, .txt, .tif, .rtf, .pub, .ppt, .png ,.pdf, .one, .mp3, .jpg, .gif, .doc, .bmp, .avi, image/jpeg, image/png, image/gif, image/bmp

Privacy in Outlook Live@edu

I'm concerned with privacy; what steps can I take to ensure my privacy?

Student Address Book:
Your name and email address will be displayed in the Outlook Live@edu address book that is available to all students. If you do not want your name and email address to be displayed, please contact the Department of Technology.

The optional Live@edu SkyDrive:
To utilize any of the optional Live@edu features available with your email account, you will have to provide the year of your birth.
Documents stored in the ?My Documents? folder of your SkyDrive are not shared; any documents stored in the public folder can be accessed by anyone who knows your email address. You should set the permissions on your SkyDrive folders to reflect the level of privacy you desire before you store documents on your SkyDrive.

The Social Network:
Anyone who knows your email address can invite you to their network and can view any information that you?ve stored in public folders or configured with permissions set to ?public.? Anyone within your network can view any information that you?ve included with permissions set to ?my network.?

Please note that once you enter a name for your profile, the default settings are such that your name will be publicly searchable. If you do not plan to participate in the social network, do not enter a name for your profile.

You may want to configure the permissions on the various features of the social network to protect your privacy. Please note that the default permissions for several of the features are set for public viewing.

 

  1. To access these portions, login to your Live@edu account and click on Profile.
  2. Once your profile loads, click on Permissions. This will list various permissions for your account.
  3. The permissions for your social profile are located all under the Profile details (which include Name, Contact Info, Profile Picture, About You, Your Network, Personal Message, Social, Favorite Things, Work Info, and Education Information).
  4. You will have to change the privacy setting on each portion. For an example if you wanted to change the privacy level on About You, click on Permission located next you About You. This will ask you which privacy level you want to have on the About You Section.

    Everyone (Public): This level of privacy is wide open. Selecting this option will allow the particular portion of your social profile to be viewable by everyone, regardless if you have accepted them as friends or not.

    My Network: This level of privacy is for friends only. Selecting this option will allow only your approved friends to view this information on your social profile.

    My Extended Network: This level of privacy is for friends of friends. Selecting this option will allow one of your approved friends friend to view your profile. An example is if Joe and you are friends but Joe?s friend Chris wants to view this portion of your profile, Chris can.
  5. After selecting which level of privacy you want for that portion, click Save.